Our staff are still talking about your presentation that took place last week, the enthusiasm continues to gain momentum. The staff can relate to your examples of poor customer service and realize now how easily we can create a great experience.
Your presentation was easy to listen to and your message did get through to the younger staff. The opportunity for staff participation was appreciated by all. It has been suggested that we have you come back in a few years, as we will have staff turnover and we will need a refresher.
I would recommend your workshop for any retailer.
Thank you again,
Dwayne Moncur
General Manager – Twin Valley Co-op