To whom it may concern, We engaged Roy Prevost as our keynote speaker for our Annual Conference on March 31st 2017. We asked Roy to craft a motivational inspirational keynote that would focus on three key objectives: We wanted to begin a process of ‘culture change’ by...
March 17, 2014, Were you aware that desktop and laptop computers are quickly becoming passé? Did you know that smartphones have surpassed PCs as a way for customers and prospects to view your website? Did you know that 98% of the websites in North America are...
February 5, 2014, Small business will not survive by delivering average customer service. I have been preaching this message for years. Here is an excellent insight on this subject and It further validates the theory....
December 18, 2013, As a customer service activist, I am constantly on the search for the good, the bad and the ugly of customer service as I live and travel in this country. Mostly, it is the negative experiences that I rant about, however, today I have 2 ‘feel good’...
September 15, 2013, I hope you had a great summer. Here in Vancouver, we have had exceptional weather and my family and I took full advantage of it! I purposefully did not send newsletters over the summer months since it is usually a quieter more relaxing time for...
