Many facilitators say they will deliver a solid quality seminar program, however very few really do. Roy Prevost and his seminar on how to compete with the “big box” stores really is value for money. In a completely different approach the onus is put on the retail merchant to increase their service to the customer rather than trying to promote product. Responsibility for ensuring customer satisfaction is certainly the preferred technique when competing against big box stores and their price incentives. Only by attending this seminar can you really begin to appreciate the value of the customer and what that relationship means. Thinking just a bit differently will enhance business opportunities and in the 800 lb Gorilla seminar you can learn how to do that. If you and your staff attend only one seminar this one is a must.
Patrick Lindsay, General Manager
CFDC Nicola Valley