Roy was the icing that finished a strategic review process our firm engaged in this fall. Throughout the fall the firm involved the whole team in a strategic assessment of our services and operations, as a result three needs areas were identified: enhanced customer service, enhanced communications and improved utilization. Roy was able to hit the nail on the head with his straight shooter approach and helped us discuss barriers to implementation. At the end of our half day session we came away with more appreciation for each other and a list of action items. We help client’s with teaming and strategic planning but as with many businesses find it difficult to be objective within our own organization. Roy’s half day session helped us, help ourselves. The day was meaningful, entertaining and results oriented.
We would highly recommend Roy as a facilitator for organizations who require team building or customer service booster session.
Many Thanks,
Team Mason/Dean Mason and Co.
Chartered Accountants, Prince George, BC